Ecommerce Operations Summit sessions are held in four distinct tracks, each tackling a different facet of omnichannel operations and fulfillment.

Omnichannel Operations Track

Omnichannel operations are becoming critical in DTC businesses as customers demand the same great experience wherever they shop. Attend sessions in this track for a better understanding of how omnichannel works and equip you for success in your organization.

Customer Experience Track

This track will deliver a wealth of insights into ways leading brands are doing things like successfully addressing hiring and retention, leveraging Voice of the Customer data, tapping the power of Net Promoter Score and ensuring a consistently excellent experience.

Warehouse & Fulfillment Track

Hear from merchant practitioners and thought leaders who will tackle the big questions and provide solutions to challenges around warehouse optimization and automation, evaluating your packaging process, warehouse space utilization and more.

Shipping & Delivery Track

The sessions in this track will help you sort through important issues including evaluating same-day delivery, free shipping, returns and logistics. Hear from expert panelists and industry veterans who will help you develop a winning shipping and logistics approach.


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